Our Policies

At Creative Culture Nails & Makeup LLC., we go out of our way to make sure our valued clients have the best experience possible, from the minute they visit our website and enter our doors, to the moment they leave our incomparable Nail Salon.

Please take a moment to review our policies, to ensure you understand our operations & procedures. If you have any questions, just get in touch and we’ll be happy to help. 

Visiting the Salon: 

When visiting our physical location, we ask that you come with only yourself or those who are being serviced. As much as we love family & friend outings, we like to keep each and everyone of our guests and staff members safe. *Absolutely no children age 14 & under, unless being serviced*

If your a walk-in, you may sit in the waiting area until a nail technician is ready to service you. If you have a scheduled nail appointment, please let the front desk rep know, and he/she will notify them.

Also note, if your are 10 minutes late, a $10 fee will added to your total service price. If you are more than 15 minutes late, your appointment will be rescheduled.

If you do not have a mask and would like to wear one while being serviced, we can provide you one. Please reschedule your appointment if you are feeling ill, have cough & cold symptoms or cannot come alone. 

NO EATING BEYOND WAITING AREA!

Privacy:

When visiting Creative Culture Nails & Makeup LLC website, all information shared is kept confidential. Creative Culture Nails & Makeup LLC site member's name, email, phone number, forums, blogs, address (from mobile bookings), is kept solely for the record of Creative Culture Nails & Makeup LLC and it's staff to use for identification, appt. scheduling, conversing/replying, servicing and network building purposes. Creative Culture Nails & Makeup LLC does not publicly release, sale, post, share, or trade such vital and sensitive information. 

Payments:

***ALL CREDIT CARD TRANSACTIONS ACCEPTED ON OUR WEBSITE IS PROCESSED THROUGH PAYPAL (as of 4/19/2022). RATHER IT'S ONLINE BOOKING or SHOPPING ,PAYPAL is Creative Culture Nails & Makeup LLC. preferred credit card merchant!***
Any personal credit card information is kept confidential by PAYPAL. Please visit www.paypal.com for more information and disclosures concerning third party transactions.

 

Online Shop:

Thank you for exploring Creative Culture Nails & Makeup LLC's Online Shop! Each item & accessory in our online store are exchangeable if it's in it's original, unused state. Please see each item's description for more info. All items are shipped using USPS within 5 business days. (This includes process time.)

Refund Policy:

We do not offer REFUNDS on deposits to book or, any of our beauty services such as all nails, makeup & eyelash extensions, plant base skincare items, apparel and other products we may sell or services we may offer! 

Please understand we aim to satisfy each guest with exceptional service provided by our licensed professionals on every appointment and with every encounter. However, this isn't always the case. We apologize in advance if you couldn't keep your scheduled beauty service, or you did not enjoy your experience at our salon.

Even with 5 Star Google Reviews, and the love and positive energy we exude, we're still human and we may not be everyone's cup of tea. Either way, we appreciate all of you who have, or plan to pour into our indigenous owned business.

Red Nail Polish